Terms & Conditions
- PERSONAL INFORMATION
This site is monitored daily and may capture information about your visit that will help us improve our service to you. We treat all your personal information as confidential. We do this by keeping it on a secure server and complying with international data protection and consumer legislation.
We confirm that the personal information you give us is held in accordance with the registration we have with the data commissioners. We use your information only for the following purposes:
- Processing your orders.
- To improve how the website works and the services we offer you.
- To send out website content and advertisements to you.
- To administer this website.
- If you consent, to notify you of products or special offers that may be of interest to you.
You have the right to ask us to give you a statement about the personal data we process about you, to amend your data, or to delete your information. You can also withdraw the consent you gave for processing your personal data, or to remove you from our mailing lists.
- SECURITY AND PRIVACY
Our website has security measures in place to protect against the loss, misuse and alteration of information entrusted to us. We use industry standard software to encrypt sensitive data, such as your payment and billing address details. We record IP addresses of people ordering from us to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.
We collect contact and delivery information (e.g. name, billing address, delivery address and email address). This information is used to get in touch with you when necessary and to supply products as ordered. For your added security, all payment pages are hosted and processed by Adyen Payment Services which means that we don’t hold records of your payment card details. If you have any questions regarding our privacy policy, we’ll be happy to help. Please feel free to contact us here, or call +44 (0) 2076 273 553.
- Cookies
opulentfragrances.com uses cookies to enable our systems to recognise your browser and to provide personalised features. Cookies are small text files stored by your web browser and used to personalise your web browsing experience. Our cookies do not store personal information such as your name, address, telephone number or email address.
Because cookies are used throughout our website, disabling them may prevent you from using certain parts of the site.
The cookies used on our website have been categorised based on the guidelines found in international cookie guides as follows:
- STRICTLY NECESSARY COOKIES
These cookies are essential to enable you to browse around our website and use its features. Without these cookies, services like shopping baskets and online payments cannot be provided.
- PERFORMANCE COOKIES
These cookies collect information about how you use our website. For example, which pages you go to the most. We use this data to optimise our website and make it easier for you to navigate. These cookies are also used to let affiliates know if you came to our website via an affiliate and if your visit resulted in the purchase of a product from us, including details of the product you purchased. These cookies don’t collect information that identifies you. All the information these cookies collect is anonymous.
- FUNCTIONALITY COOKIES
These cookies allow our website to remember choices you make while browsing. For instance, your references such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos you view so that we don’t keep showing them to you. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on other websites.
- PROMOTIONAL VOUCHER CODES & FREE GIFTS
From time to time we may offer promotional voucher codes for discounts, prize draws or free gifts. Voucher codes will only be valid for the durations stated in our promotional materials. You can only redeem one voucher code or a single promotional gift per order. opulentfragrancesonline.com reserves the right to discontinued voucher codes at any time without prior notice.
Unless otherwise stated promotional voucher codes will not be redeemed against products that are already being promoted. Products in 3 for 2 offers, Brand Sale Events, On Sale, Special Offers, Outlet and Gift Vouchers will be excluded.
Promotional voucher codes will not be redeemable against the following brands: Dior, Tom Ford, Yves Saint Laurent, Decleor, Estee Lauder, Jean Paul Gaultier, MUGLER, Clarins and Clinique.
FREE GIFTS
Free gifts are offered subject to stock availability and on a first come first served basis. opulentgrangrancesonline.com always keeps a reasonable stock of free items before running a free gift promotion. If your free gift is no longer available, we will make every effort to inform you as soon as possible either during checkout, or by email.
- Our Returns Policy
We want you to be happy with your order. If you are not totally satisfied with the products you purchase from us or have simply changed your mind, please return the unopened item(s) to us within 60 days to receive a full refund. Please note, we will not refund any postage you may have paid on the original order.
For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used – unless they are faulty. For products that are faulty, damaged, of unsatisfactory quality or incorrect, please see separate section here (this should take you to the bit in blue heading).
How to Make a Return
Please package your product(s) securely in the original packaging and return to the collection point you picked it from. You will also need to include a brief letter with your name and address and an explanation of why you are returning the product(s). This will enable us to refund the correct account.
Please follow these instructions:
- Please use the return slip sent with your order
- If you misplace the return slip, use a blank piece of paper or envelope. On it, please write ‘Freepost OPULENT FRAGRANCES (OPULENT FRAGRANCES must be in capitals). Underneath this write United Kingdom, then put the paper on your parcel, concealing your personal information. You do not need to write anything else on the return label apart from: Freepost OPULENT FRAGRANCES and United Kingdom. Then take your parcel to the collection point you picked it from.
For customers outside Uganda, we are unable to offer a freepost address for returns at this stage. Delivery charges incurred will not be refunded. Your statutory rights are not affected.
FAULTY, DAMAGED, UNSATISFACTORY QUALITY OR INCORRECT ITEM RECEIVED
We will do our best to ensure that your product(s) arrive correctly and in perfect condition. But sometimes mistakes occur, or items are damaged in transit. Please check your product(s) on receipt and report any faults or damages to us as soon as possible. The sooner you tell us, the easier and quicker it will be to resolve the issue for you. If you receive damaged, poor quality or incorrect products, the following will apply:
- Within 30 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, we will send you a replacement.
- After 30 days but within 6 months of receipt of the goods: we will offer you a store discount equivalent to the value you spent.
- After 6 months of receipt of the goods: Depending on the circumstances, we may offer a replacement, store discount or a partial refund as a good will gesture.
For more information about your statutory rights, please visit the Uganda Government’s website at: As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.
Please contact customersupport@opulentfragrancesonline.co.uk or by calling +44 (0) 2076 273 553 during in office hours.
- TRACKING AND ADVERTISING BASED ON YOUR VISIT
Opulent Fragrances works with Google Analytics and Criteo to display adverts as you browse the web, based on your behaviour on our website. We try to ensure that you see only information that is relevant and helpful to your buying experience. If you would like to tailor how these ads are targeted, you can do so here. If you would rather opt out of having your data collected for this purpose, install this free plugin.
We also work with a company called Redeye so that we can make recommendations to you based on your activity on our site. If you would not like this data to be collected you can contact us at any time and we’ll be happy to remove you.
- ACCOUNT CANCELLATIONS
If you want to close your account with us, please contact our customer service team who will organise this for you. Once you cancel your account you will no longer be able to shop online or receive emails from us. You can re-register later using the same email address, however any historic order information will not be available to view.
You are responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, notify our customer service team immediately by emailing customersupport@opulentfragrancesonline.com or calling us on +44 (0) 2076 273 553.
opulentfragrancesonline.com may amend this policy from time to time.
- VAT & SALES TAXES
You can shop with confidence at opulentfrangrancesonline.com knowing that the price you see, is the price you pay. Don’t worry, sales taxes & VAT on orders dispatched to Uganda and the rest of Eastern Africa are all pre-paid by us.
- WHOLESALE
We are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please email customersupport@opulentfragrances.com for further information.
Contact Us
For general enquiries please contact us by email or phone.
Email:customersupport@opulentfragrancesonline.com
- Phone:+44 (0) 2076 273 553
- Monday – Friday: 09.00 – 17.00
- Saturday & Sunday: 10.00 – 14.00
- Public/Bank Holidays*: 10.00 – 14.00
* NB: Call charges may vary. Messages can be left outside of office hours.